Unknown, Feb 17, 2024

位置好，房间好，员工也很好

Fenming Z., Jul 13, 2023

住得不错

空间大，卫生状况让我满意

Alvaro, Sep 19, 2022

住得不错

很好，我很喜欢套房空间很大

Amira A., Apr 15, 2024

Very distressing

My experience at the hotel was utterly disappointing. Despite booking directly through their website, the level of miscommunication was staggering. While Maklouf attempted to assist us beyond expectations, the management's unhelpfulness and insistence on overcharging tarnished our stay from the start. Despite arranging a late checkout due to our spa booking, we were incessantly hassled and made to feel like nuisances. The lack of internal communication among staff exacerbated the situation, with repeated interruptions despite prior arrangements. The accusation of damaging a safe upon our return, coupled with a demand for payment, felt like a blatant cash grab. Despite our longstanding loyalty to Swissotel, the treatment we received was appalling. From begging for basic amenities like water and towels to enduring subpar service during breakfast, the overall experience was marred by incompetence and indifference. Waiting half an hour for utensils and being told to fetch our own coffee for my elderly grandmother epitomized the extent of the staff's negligence. In sum, this was an abysmal experience that fell far short of the standards expected from a reputable hotel chain like Swissotel.

Maxim, Apr 07, 2024

Almost all good

Several times I have stayed in this hotel. I chose it because of its suitable location (close to airport, and MRT) and reasonable price. Need to improve service, to do cleaning at convenient time, and during check will be great to let check in earlier, especially rooms was available.