Unknown, Mar 20, 2023

房間整潔、電梯快速、離市中心近、地點便利

Samson G., Mar 22, 2023

Great all around!

Everything from service to accomodations were great. Perfect for when you're visiting Chicago for business or pleasure. The meeting rooms on the lower level were perfect for our work conference and the arranged lunch service was delicious every day.

S R., Mar 16, 2023

Good stay. Terrible billing scam

The hotel will not allow a last minutes stay change (from 3 nights down to 2 nights due to travel schedule change) and insisted on charging the extra night for the two rooms that I booked for my overseas suppliers. Addition, they charged an extra "deposit" of $1087.47 in addition to the two room's charges and will not return that amount. I tried to inquire for my overseas suppliers and was told that I cannot speak for them (they will have to contact the hotel themselves) and that the "deposit" should be returned after 7 to 10 days. Well, it's been more than 10 days now. Also, my credit card has a mystery charge of $262.49 and pending $100 "deposit" charge since March 3 even though when I checked out, I was told that the room is already paid for (by my company) and there is no other fee (I didn't use any consumables from the room or hotel). I called Swissotel and the CS rep initially denied the extra charge but later said that she will contact my credit card and get back to me right away. That was 4 days ago. I have not heard back from Swissotel except receiving a request to leave a review.

Frequent T., Mar 14, 2023

great stay

Couldn't have been better. I was able to get an early check-in which is always great. Breakfast at the restaurant was perfect, nice quiet and comfortable room, good all around.

Joseph C., Mar 14, 2023

Excellent staff and facilities

While most of the stay was great, on the day prior to check out my room was cleaned even though the “do not disturb “ sign was on the door. I had preferred to not have someone in my room. When I checked out the staff responded appropriately to the complaint and were wonderful.